---
title: "Manage active sessions"
description: "Help customers review active Website sessions and revoke access they no longer want to keep."
canonical: https://docs.ordering.co/docs/products/website/account/sessions/
---

# Manage active sessions

Authenticated customers can use **Security** to review active Website sessions and revoke access they no longer want to keep.

> **Availability**
>
> The Sessions option appears in the signed-in account menu when it is enabled for the Website. A customer might need to complete required profile information before the page appears. Menu placement and availability can vary.

## Review active sessions

1. Sign in to Website.
2. Open the customer menu.
3. Select the Sessions or **Security** option when it is available.

Each row displays two date and time values. The first is when the session was recorded, and the second is its validity limit. Formatting follows the Website settings and the customer's timezone.

The row used by the current Website sign-in is marked **Current**. The page does not identify a session by device, browser, IP address, or location.

![Desktop Website Security page showing two reserved synthetic sessions with one marked Current](https://docs.ordering.co/img/docs/website/website-sessions-list-desktop.png)

The order of the rows is determined by the returned session list. Do not assume that the first row is always the newest one; use the **Current** marker and displayed dates when reviewing the list.

## Revoke one session

1. Select the close icon on the session row.
2. Review the confirmation question.
3. Select **Accept** to continue, or **Cancel** to keep the session.

![Desktop Website confirmation asking whether to delete one non-current session before acceptance](https://docs.ordering.co/img/docs/website/website-session-delete-confirm-desktop.png)

No session is revoked before **Accept**. After a successful non-current-session revocation, that row disappears from the list. Successfully revoking the row marked **Current** signs the customer out of Website.

## Revoke sessions in bulk

The bottom of a non-empty list provides two different actions:

- **Delete all sessions** opens a confirmation to revoke all sessions. After successful completion, the customer is signed out of Website.
- **Delete all sessions except current** opens a confirmation that preserves the row marked **Current**.

![Desktop Website confirmation asking whether to delete all sessions before acceptance](https://docs.ordering.co/img/docs/website/website-sessions-delete-all-confirm-desktop.png) ![Desktop Website confirmation asking whether to delete all sessions except the current one before acceptance](https://docs.ordering.co/img/docs/website/website-sessions-delete-others-confirm-desktop.png)

Read the confirmation carefully before selecting **Accept**. Revocation cannot be reversed from this page, and another open client might not reflect the change immediately.

## Understand empty and inactive states

A managed session list with no records shows **You don't have any sessions**. This is an empty list, not a prompt to activate session management.

![Desktop Website Security page showing that no managed sessions are present](https://docs.ordering.co/img/docs/website/website-sessions-empty-desktop.png)

An inactive state instead explains that sessions are not enabled and shows **Active sessions**. Selecting that action opens a confirmation and can change how the account's sessions are managed. The activation result is not covered in this guide.

![Desktop Website Security page showing the inactive managed-sessions state and activation action](https://docs.ordering.co/img/docs/website/website-sessions-inactive-desktop.png)

## Use Security on mobile

Mobile shows the same session dates, **Current** marker, row controls, and bulk actions in a vertical layout.

![Mobile Website Security page showing reserved synthetic session dates and the Current marker](https://docs.ordering.co/img/docs/website/website-sessions-list-mobile.png)

Check the intended row and confirmation text before accepting a revocation on a smaller screen.

## Troubleshooting

### Sessions or Security is missing

Confirm that the customer is signed in and has completed any requested profile information. The account-menu option also depends on the Website's configuration. Contact the business if the option remains unavailable.

### The page says there are no sessions unexpectedly

Reload the page and try again. A list-loading problem can look like the ordinary empty state because the current page does not always display a separate load-error message.

### A revoked session still appears

Wait for the action to finish, then reload the page. Avoid selecting the same action repeatedly while a request is in progress. If the row remains, follow any on-screen message or contact the business.

### I was signed out

Successfully revoking the current session or deleting all sessions signs the customer out. Sign in again if continued access is appropriate.

---

**Related guides:** [Sign in or create an account](https://docs.ordering.co/docs/products/website/account/sign-in-create-account/) · [Complete verification and profile requirements](https://docs.ordering.co/docs/products/website/account/verification-profile-completion/) · [Manage an account profile](https://docs.ordering.co/docs/products/website/account/profile/)