Open external navigation
Driver App can present an internal order map, a Show in other maps control, and address links. From the internal map, Show in other maps opens the order destination in Google Maps or Waze on the driver's phone.
:::warning External navigation leaves Driver App
Selecting a provider or linked address opens another app with operational address and coordinate data. Provider installation, route calculation, privacy, accuracy, and arrival are outside Driver App.
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Availability
An order detail can show an internal map control when order/location data and the App's local permission state admit it. Opening the internal map can mount a map provider, read current position, follow location for selected order phases, and load order/customer/business assets.
The internal map can show Show in other maps when it has destination context. The provider chooser receives destination coordinates and can also receive the current Driver coordinates as route origin.
Order details also render some business/customer addresses as direct platform links. These do not use the same chooser:
| Surface | What it does |
|---|---|
| Show in other maps | Opens a provider chooser to select Google Maps or Waze |
| Business/customer address link | Can open the platform's map scheme directly for that address |
| Internal map marker | Stays in Driver App and shows the destination on the internal map |
Before you start
- Confirm that the order and destination belong to the authorized active delivery.
- Review the displayed business/customer name and address without copying them.
- Resolve location permissions through the dedicated guide if Request permissions or a blocked-location message appears.
Open navigation
- Open the intended order detail and select its internal map control.
- In the internal map, review the destination label/marker and current order context.
- Select Show in other maps.
- Choose Google Maps or Waze from the provider chooser. The app opens with the destination, and can receive the current Driver coordinates as route origin.
You can also select a business/customer address link in order details to open the platform's map scheme for that address directly, without going through the provider chooser.
States and variations
Provider chooser
The provider chooser offers Google Maps and Waze. If one of them does not appear, check that the app is installed on the phone.
iOS and Android links
Direct address links use an Apple Maps-style scheme on iOS and a geo scheme on Android. Native source lists/query declarations for many providers, but a declared scheme is not an installed-app, supported-link, or successful-open receipt.
Address and coordinate quality
Business address, address notes, and customer address can be used to build platform links with returned latitude/longitude. Missing, string, zero, stale, or mismatched data can still produce a link-looking control. Driver App does not validate route quality by rendering the address.
Internal map lifecycle
Opening the internal DriverMap can request GPS, start/stop a location watch, fit coordinates, calculate local distance/time estimates, and load the Google map provider.
Troubleshooting
Show in other maps is missing
The internal map/destination/provider state may be incomplete. Do not tap an address as a workaround. Verify the authorized order and ask the dispatcher to confirm destination data.
Google Maps or Waze is missing from the chooser
Check that the app is installed on the driver's phone. The list can also depend on platform, package declarations/queries, and current device state.
An address link shows unsupported
Do not edit the address or try alternate schemes from Driver App. Return to the order and ask the dispatcher to verify the destination and approved navigation provider.
The internal marker or distance looks wrong
Do not start external navigation. Marker, GPS, speed, distance and returned address can be stale or invalid. Review Understand location permissions and escalate the destination.
An external map opened accidentally
Do not start guidance or change the destination. Return to Driver App when safe and verify the order before any further handoff. The external app opening is not route or delivery completion.
Related guides: Use the delivery map · Understand location permissions · Understand Driver permissions · Understand an active delivery