Call Center Agents
The current source defines Call Center Agent accounts as user level 9. The list, profile, account-state, deletion, and business-assignment surfaces are documented here without authenticated reads or identity/access changes.
The /users/callcenter-agents route allows level 0. The Users sidebar requires level 0, excludes read-only account types, and shows this item only for an Enterprise project. These client gates do not replace API authorization.
Source-defined list
- The page fixes the list and new-user type to level 9.
- Query state supports active filtering, pagination, and search over identity/contact fields.
- Selecting a record can expose profile and business-assignment details.
Agent records can contain names, email addresses, phones, addresses, birth dates, photos, and account-verification data. Use synthetic data or full redaction in documentation and support captures.
Create, profile, and assignment boundaries
The shared form can register a level-9 user with configuration-driven profile, contact, credential, and image fields. The detail menu adds Businesses for level 9 and requests the businesses_agent relationship. Saving the selected collection is a user-update write whose API source can replace agent/business relationships.
Profile update, enabled-state change, role change, password change, deletion, bulk deletion, and business assignment are persistent identity or access operations. Password source includes session-revocation effects. None was executed.
Fail-closed boundaries
- Do not inspect names, contact values, verification state, assignments, push tokens, orders, or sessions.
- Do not create, update, enable, disable, delete, re-role, or assign an agent.
- A route, returned relationship, or client toast does not prove deployed access or a successful write.
- Positive guidance requires immutable serving receipts and a synthetic level-9 fixture with identity, session, assignment, and outbound effects blocked.
Related guides: Users overview · Profile and account sessions