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Configure taxes and customer fees

Open Stores, select a store, and go to Payments & fees → Tax & fees. Use Tax for tax settings and Fees for charges to the customer. For charges to the store, see Business fees and payment account.

Set tax and service fees​

In Tax, choose Simple for percentage settings or Advanced to choose taxes from the project's catalog. Review the tax on product prices and the delivery fee separately. In Advanced mode, select which taxes apply to this store, then save. Changing a tax in the project catalog can affect other stores or products. Review the warning if you switch to Simple while advanced taxes are applied.

Tax and fees panel with the Simple tax settings selected

Captured checkout breakdown​

After saving, review a test checkout for the intended fulfillment type. Compare the item, tax, delivery, and fee lines that apply. A saved setting does not establish the amount a customer was charged.

Customer fees​

Open Fees to see customer fees and any saved service-fee percentage shown for the store. An administrator can change, turn off, or delete existing customer fees. Other eligible users can review them and may have an add option. Use the controls shown for your account.

Customer fees tab with the store controls for administrators

Why marketplaces use customer fees​

A fee can add a fixed charge or percentage for the conditions it targets. Check the total the customer sees when more than one fee or tax applies.

Define the fee​

Select Add customer fee when available. Name the fee and set its amount. If the form offers a minimum for a percentage fee, review that value as well.

Target the fee​

Choose the applicable order type, site, or payment method when the form offers those conditions.

Schedule the fee​

If the fee should apply on particular days or at certain times, configure its schedule. Save and check the displayed schedule and status.

Tips​

Test a matching checkout and one outside the selected conditions. If a stored service-fee percentage is still present, review it separately from the customer-fee rules.

Use cases​

Use this page to select a store's taxes, set an applicable service-fee percentage, or review which customer fees apply to a particular order.