Skip to main content

Configure taxes and customer fees

Back to the main guide

Tax & fees contains tax, service-fee, and delivery-tax settings for a store. Within the same tab, Customer fees adds finer control over extra charges — fixed or percentage-based — that can be limited to a specific delivery type, payment method, or platform, and scheduled to run only within a date range.

Set tax and service fees​

  1. Select the store to configure. Its settings open in a new panel.

    Store settings panel

  2. Select Tax and Fees. The captured panel shows Tax percentage, Service fee settings in %, Delivery tax included on delivery fee, and Delivery tax percentage %.

    Tax and Fees tab in the store settings

Captured checkout breakdown​

The following capture shows a checkout breakdown with Service fee(2%) and Delivery Fee. It does not verify a Tax & fees configuration or show how a saved setting affects checkout.

Captured checkout breakdown with Service fee and Delivery Fee rows

Customer fees​

Customer fees give a marketplace granular control over how and when extra costs pass on to the customer — covering higher operational costs for cash transactions, or applying seasonal surcharges, without a flat, always-on charge.

Why marketplaces use customer fees​

  • Operational offsetting: a small fee on Cash on Delivery orders to cover manual handling and logistics risk.
  • Platform convenience: a small flat fee per order that goes toward maintaining the marketplace infrastructure.
  • Service-specific surcharges: a fee applied only to Delivery orders, while Pickup stays fee-free to encourage certain customer behavior.
  • Peak demand management: a date-limited fee during holidays or high-traffic events to manage delivery capacity.

Define the fee​

From the same Tax & Fees tab used above, select Add New to open the Add Customer Fee configuration:

  • Name: a clear label the customer sees at checkout (for example, "Service Convenience Fee"). A clear name reduces cart abandonment by explaining the charge.
  • Fixed vs. percentage: choose a flat amount (for example, $3.00) or a percentage of the order total.
  • Fixed minimum: when using a percentage, set a minimum floor so low-value orders still cover basic processing costs.

Target the fee​

A customer fee doesn't have to apply globally — trigger it based on specific customer choices:

  • Delivery type: limit the fee to Delivery or Pickup.
  • Payment method: apply the fee only for a specific method, such as Cash.
  • Site (platform): limit the fee to a specific platform, such as the marketplace website, app, or kiosk.

Schedule the fee​

Use Limit by date range to set a start and end date. The fee then appears and disappears from checkout automatically, without a manual update.

Tips​

  • Use the Name field to clearly explain the fee's purpose at checkout — transparency reduces cart abandonment.
  • Start with a small fixed fee on a specific payment method (such as Cash) to gauge its effect on conversion before rolling it out more broadly.
  • When setting a percentage fee, always set a Fixed minimum so small orders stay profitable.

Use cases​

  • Local restaurants and cafes: set different tax and service fees for dine-in, takeout, and delivery to reflect each service's actual cost.
  • E-commerce websites: apply tax rates that comply with local regulations and set service fees for shipping and handling.
  • Delivery services: adjust delivery fees by distance or order size for a fair pricing structure.
  • Multi-location businesses: set different tax and fee percentages per store location to match local tax rules and market conditions.