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Configure delivery, pickup, and fulfillment

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Delivery, pickup & more controls how a store fulfills orders: estimated delivery times, pickup availability, delivery zones, and a small set of logistics settings such as order expiration and default priority. Configuring these accurately keeps customer expectations aligned with what the store can actually fulfill, and lets delivery charges apply automatically based on the customer's location.

Delivery, pickup and more panel overview

Delivery time​

Set the estimated delivery time for orders so customers know when to expect their delivery.

Delivery time field in the delivery, pickup and more panel

Pickup​

Enable a pickup zone so customers can place orders for in-store collection instead of delivery. This removes delivery time and delivery fees for those orders.

Pickup option in the delivery, pickup and more panel

Delivery zones​

Delivery zones define where a store delivers and what it charges for each area.

Delivery zones section in the delivery, pickup and more panel

Create a delivery zone​

Creating a new delivery zone

Choose one of four methods to define the zone's boundaries:

  • Circle: click a spot on the map, then drag from a point on the circumference to define a circular delivery area.

    Circle method for drawing a delivery zone on the map

  • Polygon: click to place points on the map, forming a polygon that outlines the delivery area.

    Polygon method for drawing a delivery zone on the map

  • Everywhere: cover all locations without restriction, so the store delivers to any address.

    Everywhere method for delivery zone coverage

  • Distance-based: define zones by distance from the store, so different fees and minimum order amounts apply based on how close the customer is.

    Distance-based method for defining delivery zones

A store can have multiple delivery zones with different fees; the correct charge applies automatically based on the customer's location. For each zone, set a minimum order amount and a delivery fee. If a customer's address falls outside every defined zone, the store does not appear in their search results, which prevents orders the store cannot fulfill.

Delivery zone visibility when a customer address falls outside all zones

Logistics settings​

  • Expires order after minutes: sets how long an unfulfilled order stays active before it expires, helping keep the workflow on schedule.

  • Order default priority: assigns a default priority to orders, so processing can follow urgency or importance.

    Order default priority setting in logistics settings

Use cases​

  • A restaurant can set multiple delivery zones with distance-based fees to serve nearby customers quickly while still reaching farther areas.
  • A retail store can combine minimum order amounts with delivery fees to keep deliveries cost-effective, and set delivery times to manage expectations during busy periods.
  • A multi-location business can configure delivery zones per store so customers only see stores that can actually deliver to their address.