---
title: "Order SLAs"
description: "Configure Order SLAs and understand their reporting and order-handling boundaries."
canonical: https://docs.ordering.co/docs/products/dashboard/settings/enterprise/order-slas/
---

# Order SLAs

The **Order SLAs** settings can include three fields:

- order-deadline enforcement;
- deadline time; and
- delay-risk row highlighting.

![Order SLA deadline and delay-risk controls](https://docs.ordering.co/img/docs/dashboard/settings/enterprise/order-slas-controls.jpg)

> **Order-processing impact**
>
> The controls shown here are illustrative. Their presence alone does not confirm configured values, seconds as the active unit, deadline computation, row highlighting, operational handling, or achieved service levels.

## Reporting relationship

An SLA report can offer aggregate classifications and filters. Opening a report can expose order, business, site, driver, group, type, count, or performance data, so treat report access as sensitive. A report does not by itself prove a setting-to-report relationship, classification, or achieved SLA.

## Saving changes

The editor can stage ordinary fields until **Save** and apply configuration updates sequentially, so a later failure can follow earlier persistence.

> **Use aggregate test data**
>
> SLA reporting can expose operational volume, performance, and identifying filters. Use non-production aggregate data and masked identifiers when testing, and confirm results before relying on a configuration change.

---

**Related guides:** [Business reports](https://docs.ordering.co/docs/products/dashboard/reports/business-reports/) · [Delivery reports](https://docs.ordering.co/docs/products/dashboard/reports/delivery-reports/)

## Configure the Order SLAs settings

The settings panel can include **Enable Order Deadline Enforcement**, **Set Order Deadline Time**, and **Highlight Delay Risk Orders**. Configure these fields only through the approved operational workflow; a setting change does not prove a deadline is calculated, enforced, or reflected in a report.

[![Order SLA settings overview](https://docs.ordering.co/assets/images/8692b3a188f78622b455b8c1-584c2a12f08fffb95c0fc27dbcecffe2.png)](https://docs.ordering.co/assets/files/f6eb2c240a6b426daba7f448-d7fa686ad34d78128d034d857ac94bb1.png)

### Enable deadline enforcement

If the order-deadline enable/disable control is available in the selected project, confirm the intended policy and affected order types before changing it.

[![Order deadline enforcement control](https://docs.ordering.co/assets/images/f115f50e1d47884803993f31-7253629b234152f42b887bb38f4ec11f.png)](https://docs.ordering.co/assets/files/d968663a3c18a8fa89eda6e3-015abc51855250caa5caa2480239c3cc.png)

### Set a deadline value

The screenshot uses seconds and gives 600 seconds as a 10-minute example. Confirm the displayed unit and value semantics in an approved test environment before setting a deadline.

[![Order deadline time field](https://docs.ordering.co/assets/images/338d8be5455e566f70d4de13-76438f2ac2fb4052b3f88c54f8968618.png)](https://docs.ordering.co/assets/files/f9259fe9e52b290fa8c71f8d-55f550507d3beb41a1eb95b8643b2293.png)

### Highlight potential delay risk

A delay-risk highlighting control can be available. A highlighted order is an operational signal for review, not proof that a delivery will be late or that a change is required.

[![Delay-risk highlighting control](https://docs.ordering.co/assets/images/0b4ac5f5248f8e992390a8ef-ff9ca722d63bc4be58cea169853c0080.png)](https://docs.ordering.co/assets/files/953ecf64a88218ace59ec214-2a888f675a234f5a466fc8f0e6bf8d76.png)

## Read the displayed deadline states

The examples use **green** while an order is within its business delivery time, **yellow** during the depicted extra-time interval, and **red** after both periods. Colors, intervals, and state transitions can vary by project.

![Order deadline settings navigation](https://docs.ordering.co/assets/images/5a4ea9e895ad32acf1989cf9-ce45efb0de090a0e2b9f81ac396a7a7e.png)

![Enable order deadlines setting](https://docs.ordering.co/assets/images/977ebaa0c02704267ee085f5-736ee23b748249cfd65c2f6f9639f8c3.png)

![Order deadline time setting](https://docs.ordering.co/assets/images/cd0d3bdb3866c1d426498df0-1740f999d9b631b330d55fb9dd823c58.png)

![Business delivery-time example](https://docs.ordering.co/assets/images/fe7bc53c7fda6402de01b507-425506e0acc27aeb096c76370e3620f1.png)

![Green deadline-state example](https://docs.ordering.co/assets/images/167f6a8a8120de08dc14267e-6d6299cb97b17eed6ede688412939d18.png)

![Yellow deadline-state example](https://docs.ordering.co/assets/images/21a0642d5217c30f2192b2dd-65acbb678e053d36091ccd6ce37a4038.png)

![Red deadline-state example](https://docs.ordering.co/assets/images/310d2da8c2734807582b9c14-6d0bea2a7febbbceaca7bbe92e03e112.png)

Use these states to prioritize a review according to the approved delivery process. They do not guarantee order completion, delivery timeliness, customer communication, or a service-level outcome.