--- title: "Reports overview" description: "Browse Enterprise reports, understand their filters, and handle report results and downloads safely." canonical: https://docs.ordering.co/docs/products/dashboard/reports/ --- # Enterprise reports overview **Enterprise reports** is the advanced report catalogue in the Dashboard. It is separate from [Business reports](https://docs.ordering.co/docs/products/dashboard/reports/business-reports/), Delivery reports, and Payment reports. Use it to select an individual operational or commercial report, then review its results in the report panel. > **Availability** > > The fixed Dashboard route for Enterprise reports accepts level 0 and has no Enterprise-plan condition in the inspected route guard. The sidebar item requires Enterprise and can nevertheless render for a level-2 Business owner when item 5 is included, even though the route guard does not accept level 2. The Reports parent excludes levels 5 and 8 plus read-only classifications. Route access, sidebar visibility, plan state, and API authorization are separate controls. ![Reports navigation showing Business, Invoice, Delivery, Review, Enterprise, and Payment reports without report data](https://docs.ordering.co/img/docs/dashboard/reports/reports-navigation.jpg) The Reports menu also contains other report surfaces. This guide covers **Enterprise reports** only; use the menu label to avoid confusing it with Business, Invoice, Delivery, Review, or Payment reports. ## Open Enterprise reports 1. In the Dashboard sidebar, select **Reports**. 2. Select **Enterprise reports**. 3. Select a report card to open its panel. ![Enterprise reports catalogue in the Dashboard with report cards and no selected report](https://docs.ordering.co/img/docs/dashboard/reports/enterprise-reports-catalogue.jpg) Selecting a card opens that report in a side panel and adds its selection to the page URL. Close the panel to return to the catalogue. Report names and cards can vary by project. A visible report card does not guarantee that your account can open the report or that it will return data. ## Choose a report The current catalogue includes these report types: - **Distance**, **Distance in KM from the store to customer**, and **Distance in KM from the store to customer (Range KM)**. - **Service Times**, **Detail of the completed orders of each delivery agency**, and **Number of orders within a specific range**. - **Driver schedule**, **Order status**, **Heat map with**, **Driver distance**, **Driver Time**, and **Top drivers**. - **Orders**, **Sales**, **Register users**, **Customer satisfaction**, **Paymethod sales**, **Average sales**, **General sales**, and **Top selling and category**. - **SLA orders**. This is a catalogue, not a single common report template. A card can have its own result layout, available controls, and download behavior. Do not expect every report to have the same filters, table, or CSV action. ## Set filters and period Use the controls shown in the selected report panel. Depending on the report, you may see a date range, timezone, Business or Brand selection, Driver group, Driver, order type, app, or delivery-company filter. Most report cards initially use the last seven days through today. Some reports use a different starting period, so review the control values before interpreting the result. > **Timezone changes the query** > > The selected timezone is not only a display preference. Dashboard sends the date range in that timezone, and the report service converts the resulting bounds for its query. Changing timezone can move records into or out of a displayed day and can change the aggregation resolution for the selected period. Opening a selected card sends authenticated report requests as its filters initialize or change. Available results depend on the account’s permissions and report configuration. For a custom period, use the date control in the selected report and confirm the start and end dates before sharing conclusions. The available period and filters are report-specific. ## Review results carefully Enterprise reports can contain sales, order volumes and statuses, payment methods, products and categories, customer-satisfaction aggregates, driver or delivery-company details, schedules, names, identifiers, and timing or distance metrics. Treat the result as sensitive operational and commercial information. The **Heat map with** report requires extra care: its supporting data can include customer order latitude and longitude. Do not expose map markers, locations, names, identifiers, or live report results in screenshots or external materials. ## Download CSV files Some report panels show a download icon. When available, the Dashboard creates a CSV in the browser from the report results that are already loaded. It is not a separate server-side export workflow, and its structure can differ by report. For example, an SLA orders download uses a filename beginning with `completed_orders_` and a timestamp. That source behavior is descriptive, not permission to export. The presence of a client-side download handler does not prove deployed availability, authorization, completeness, redaction, or a common schema across cards. > **Export sensitive data** > > Before downloading or sharing a CSV, confirm that you are authorized to handle its contents. A file can include commercial metrics, names, identifiers, schedules, payment-related aggregates, and report-specific operational data. Do not assume a CSV is redacted or available for every report. Google Data Studio's manual CSV upload is a separate provider feature. It does not create an Ordering.co connector or an automatic feed, and this guide does not establish that a particular report download is compatible with that upload. See the [Data Studio reporting coordination note](https://docs.ordering.co/docs/products/dashboard/reports/data-studio/) for the future connection scope and current limits. ## Troubleshooting ### Why don't I see Enterprise reports? The sidebar item requires the Enterprise plan and the Reports parent is role- and read-only-dependent. Ask an administrator to confirm plan, role, read-only classification, and Business-owner intelligence-item configuration; do not infer direct-route entitlement or API access from a missing or visible menu item. ### Why is a filter or download icon missing? Controls and downloads are implemented per report card. Open the relevant report and use only the controls it displays; another card's options do not imply availability here. ### Why did totals change after I changed timezone? The timezone changes the queried date boundaries, not merely the labels. Records near a day boundary can be included in a different displayed day or aggregation after the change. --- **Related guides:** [Business reports](https://docs.ordering.co/docs/products/dashboard/reports/business-reports/) · [Home overview](https://docs.ordering.co/docs/products/dashboard/home-overview/) · [Ordering Analytics](https://www.ordering.co/integrations/ordering-analytics/) · [Data Studio reporting coordination](https://docs.ordering.co/docs/products/dashboard/reports/data-studio/)