--- title: "Order status reference" description: "Understand the order status groups, Dashboard labels, and API status codes used by Ordering." canonical: https://docs.ordering.co/docs/products/dashboard/orders/order-status-reference/ --- # Order status reference Ordering uses a numeric status code to represent the current stage or outcome of an order. **Orders list** organizes those statuses into four display groups: **Pending**, **In progress**, **Completed**, and **Cancelled**. > **Groups and statuses are different** > > The four groups help you filter Orders list. The individual statuses below describe the actual state of an order and are the values returned by the Orders API. ![Order status selector and logistics labels in the order details panel](https://docs.ordering.co/img/docs/dashboard/orders/view-manage-order.jpg) > **Availability** > > Not every status is available for every order. The options shown in the Dashboard depend on delivery type, role, plan, enabled features, and project configuration. A transition can also be rejected according to the order's current state. Some statuses are applied by the customer, driver, driver company, or an integration instead of manually in the Dashboard. A project-specific hidden-status list, a view-only account, or an order-level control can narrow the options further. Use the selector shown for the specific order and do not force a transition that is unavailable. ## Pending | API code | Dashboard status | Meaning | | -------- | ---------------- | -------------------------------------------------------------------------------------------------------------------------------- | | `0` | Pending | The order is waiting for the next operational action. | | `13` | Preorder | The order is marked as a preorder and remains in the Pending group. This status is informational in the generic status selector. | ## In progress | API code | Dashboard status | Meaning | | -------- | ----------------------------------- | ------------------------------------------------- | | `7` | Accepted by Business | The business accepted the order. | | `4` | Preparation Completed | The business marked preparation as complete. | | `8` | Accepted by Driver | A driver accepted the order. | | `3` | Driver arrived to business | The driver arrived at the business. | | `9` | Pick up completed by driver | The driver collected the order from the business. | | `14` | Order not ready | The order is not ready for the next pickup step. | | `18` | Driver almost arrived to business | The driver is approaching the business. | | `19` | Driver almost arrived to customer | The driver is approaching the customer. | | `20` | Customer almost arrived to business | The customer is approaching the business. | | `21` | Customer arrived to business | The customer arrived at the business. | | `22` | Looking for driver | The platform is searching for a driver. | | `23` | Driver on way | The assigned driver is on the way. | | `24` | Driver waiting for order | The driver is waiting for the order. | | `25` | Accepted by driver company | A driver company accepted the order. | | `26` | Driver arrived to customer | The driver arrived at the customer's location. | ## Completed | API code | Dashboard status | Meaning | | -------- | ---------------------------- | ----------------------------------------------- | | `1` | Completed by Admin | An administrator marked the order as completed. | | `11` | Delivery Completed by Driver | The driver completed the delivery. | | `15` | Pickup completed by customer | The customer completed the pickup. | ## Cancelled | API code | Dashboard status | Meaning | | -------- | ------------------------- | ------------------------------------------- | | `2` | Rejected by Admin | An administrator rejected the order. | | `5` | Rejected by Business | The business rejected the order. | | `6` | Rejected by Driver | The driver rejected the order. | | `10` | Pickup Failed by Driver | The driver could not complete the pickup. | | `12` | Delivery Failed by driver | The driver could not complete the delivery. | | `16` | Cancelled by customer | The customer cancelled the order. | | `17` | Not picked by customer | The customer did not complete the pickup. | ## Change an order status 1. Open the order from **Orders list**. 2. Review the current status and fulfillment information. 3. Open the **Order status** selector. 4. Select an available status and confirm any additional information requested by the Dashboard. The current client submits a status update through the order update contract. When regression validation is enabled, a backward transition can require an additional reason before the client retries it. If the request is rejected, the Dashboard restores the previous selection and displays the returned error. > **Live operational change** > > Changing an order status can trigger notifications, fulfillment actions, integrations, payment or refund workflows, and reporting changes. Confirm the order and intended outcome before selecting a new status. Changing a status requests an update and may trigger downstream actions. Check the order and relevant notification, integration, payment, or refund status separately; a saved status alone does not confirm those outcomes. ## Frequently asked questions ### Why don't I see every status in the selector? The selector filters statuses according to the order's delivery type and your access. Event-driven statuses can also be set by a customer, driver, driver company, or integration. ### Why can't I select Preorder? **Preorder** appears in the status reference and Pending filter, but it is disabled in the generic status-change selector. ### Are the four Orders list groups API statuses? No. They are Dashboard filter groups that contain the individual numeric statuses listed on this page. --- **Related guide:** [View and manage an order](https://docs.ordering.co/docs/products/dashboard/orders/view-manage-order/)