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Open carts overview

Open carts shows unfinished carts that still have products and a business. Use it to review cart activity and locate a specific cart; it is not the same as the Cart recovery rules page.

Availability

Open carts is available to Dashboard administrators. The page appears under Cart recovery when your account has access.

Find an open cart​

  1. In the Dashboard sidebar, select Cart recovery, then Open carts.
  2. Use Search to look for a cart ID or city name.
  3. To narrow the list further, select the filter control.
  4. In the Filter dialog, use any needed criteria:
    • Cart ID
    • Business
    • Customer
    • City
    • Delivery date range
  5. Select Accept to apply the criteria, or Clear to remove them.
Open carts page showing Search and Filter controls

The list is shown newest-first by cart ID and loads one page at a time. Clear filters before concluding that no open carts are present.

Loading the page requests order-control values and the paginated Dashboard cart list. Selecting a cart requests its UUID-scoped detail with the cart user ID. These authenticated GET requests can expose customer and order data; do not treat them as safe merely because their HTTP method is GET.

Review cart details​

Select a cart to open its detail panel. It shows the cart ID and Last updated, then customer contact information, order details and products, and the bill.

Customer and order privacy

An open cart can contain personal contact details, addresses, location information, products, and price data. Verify the cart ID before discussing it, and do not copy or share this information outside approved operational channels.

What this page does not document​

The detail menu currently displays Delete, but deletion is intentionally not documented as a review step. The current client sends the cart user ID and UUID to POST /carts/clear, which the reviewed API routes map to the cart clear controller. A separate multi-delete client path also targets a Dashboard cart endpoint. Both are mutation surfaces. Do not select Delete or use either path for documentation, inspection, or testing; use an approved operational process when intervention is required.

Similarly, cart recovery rules and their actions are managed on the separate Cart recovery rules page. Reviewing an open cart does not send a recovery message or run a recovery action.

This source trace does not establish that a particular API build is deployed, that a deletion completed, or that a recovery action remained effect-free in a live environment.

Troubleshooting​

Why is Open carts missing from my sidebar?​

The page is restricted to administrator accounts. Ask a Dashboard administrator to review access if you expect to use it.

Why is the list empty?​

Search text or filters may exclude the carts you expect. Select Clear, then review the list again. Only unfinished carts with products and an associated business are included.

The page Search control matches cart ID or city name. Use the Customer selector in Filter when you need to narrow by customer.

Related guides: Search and filter orders · View and manage an order