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Set up Driver App operations

For an operator-facing product overview and project scope, see Ordering Driver App on Ordering.co.

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Prepare Driver App operations​

Step 1: Install your Driver App​

Install the Driver App by scanning the project QR code in the Dashboard or by using the official app-store listing below. Use an approved test account when validating a setup.

Google Play: Open the Driver App listing in Google Play

Apple App Store: Open the Driver App listing in the App Store

Note: The app can request location and physical-activity permissions at first launch. Grant them only according to the driver’s operating policy and the device prompt; a granted permission does not prove delivery tracking or assignment availability.

Step 2: Set up your driver user​

First, create a driver user in the Dashboard through an approved account-management workflow.

You can do this from the “Delivery>Driver” section by selecting “Add New Driver” and entering the driver’s information to create the account.

  1. Create your new driver user

  2. Enable your driver user

  3. Add your driver to a delivery group so orders can be assigned to them

For the supporting setup, see Create or edit a Driver, Delivery groups, and Create or edit a Delivery group.

You can reference the following image to see the process:

Dashboard Home screen with sidebar navigation, project status, and report cards

**Link video: **https://d.pr/v/vWjhRE

Note: Driver users cannot use email addresses that are already registered as Customer or Administrator accounts.

Step 3: Log in to your Driver App​

Use the driver credentials you created earlier:

Driver App login screen with the By Email tab, email and password fields, and Login button

Image link: https://d.pr/i/JBHdnl

Note: The Driver App can ask for a project name before sign-in. Enter the project identifier provided by your operator; do not guess or share it outside the authorized driver setup.

After sign-in, review whether the Profile section shows the account as enabled to receive orders. That visibility does not itself prove that an assignment will arrive.

Driver App Profile screen with the Available to receive orders switch

Link Image: https://d.pr/i/EjLIAv

Order Sections in the Driver App​

Orders in the Driver App are organized into different sections depending on their status:

  • Pending: Displays only pending orders assigned to the driver.

  • In Progress: Shows orders currently in progress (Accepted by the business, Accepted by the driver, etc.).

  • Completed: Shows all completed orders (any completed status).

  • Cancelled: Shows all cancelled orders (any cancelled status).

Driver App My orders screen with Pending, In Progress, Completed, and Cancelled tabs

Image link: https://d.pr/i/fZgNDO

How to Assign Orders to Your Driver in the App​

To assign orders, the Administrator or Business Owner can manually assign them from the Dashboard in the Orders List section:

Dashboard Orders List with an order detail panel and the Assign driver selector open

**Image link: **https://d.pr/i/RoWCe5

You can configure automatic assignment rules in the Delivery Groups section, subject to the project’s delivery configuration:

Delivery Groups list with a selected driver group and its General settings panel

Link image: https://d.pr/i/KlNrr3

How to Add a New Driver Manager​

  1. Go to Delivery.

  2. Select Drivers Manager.

  3. Click on the “Add New Driver Manager” button.

Drivers Managers list with the Add new driver manager action highlighted
  1. Fill in the required information:

  • First Name

  • Last Name

  • Email

  • Phone Number

  • Password

  1. Once all fields are completed, click on the “Add” button to save the new Driver Manager.

Delivery Groups Setup Guide​

  1. Go to Delivery

  2. Select Delivery Groups

  3. Click on Add New Driver Group

Steps to configure:

  1. Complete the required information:

  • Group Name

  • Delivery Manager: Select the corresponding manager

  • Group Type: Choose between:

  • In-house drivers (drivers created in the Dashboard)

    • Delivery companies (external drivers)

Note: Depending on the selected option, you will be able to choose the corresponding drivers.

Delivery Group General form with name, delivery manager, type, and driver selection controls

  1. Priority: Set the priority for the group. This determines the selection order between groups when a new order is received.

  2. Businesses: Select the stores where this delivery group will be available.

Delivery Group Businesses section with priority, business search, and selection controls
  1. Payment Methods: Choose the payment methods you want to enable.

The source describes all payment methods as enabled when none is selected. Confirm the current project behavior before relying on that default.

  1. Advanced Logistics: Enable or disable this option as needed.

  2. Once all fields are completed, click Save.

Additional Information:

  • In-house drivers: Drivers registered directly in the Ordering.co platform.

  • Delivery companies: Drivers managed through an external delivery platform.

For more information about configuring Delivery Groups, see Delivery groups.

For more details about Automatic Assignment, see Create or edit a Delivery group.

Complete the setup only after the driver account, group membership, device permissions, and assignment policy have been verified in the appropriate environment. These steps do not by themselves prove that the account will receive an order.