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Configure loyalty points

Open Settings → Payments → Points-based loyalty program. Use the Points wallet area to review what applies to all businesses and what applies to individual stores.

Set the effective points rules​

  1. Review Defaults for all businesses, including the fields that govern earning or redeeming points.
  2. Open Per-store wallet rules. Select the participating store and review its effective settings, such as caps, restrictions, or expiration where available.
  3. Save and check whether the store uses its own rule or the project default. If the store has a rule, use it when you verify that store's behavior.

Check the result for a test customer​

Use the intended store and channel to review how an eligible test customer earns or redeems points. Check loyalty levels and the customer wallet as separate surfaces. Only the authorized customer wallet workflow can adjust that customer's balance.