Configure loyalty levels

Open Settings → Payments → Points-based loyalty program and locate Levels below the points wallet settings.

Create or edit a level

Use the add action or select an existing level. Review the available level fields, including its name, points requirement, and expiration settings when present. Save and verify the row. Before deleting a level, check what promotions or customer processes depend on it.

Check eligibility in the intended channel

Review the active program and customer eligibility separately. A level configured in Settings does not alone prove an award, expiration, or redemption. Use a test customer and verify the wallet activity. See loyalty points rules.