---
title: "Refund an order to Cash Wallet"
description: "Submit a Cash Wallet refund request from order details and verify each outcome separately."
canonical: https://docs.ordering.co/docs/products/dashboard/addons/cash-wallet-refunds/refund-from-order-details/
---

# Refund an order to Cash Wallet

Use **Refund to wallet** in an order's details to request a credit to the customer's **Cash wallet** when that destination is available. Use this procedure from **Orders**. The destinations and refund choices depend on the payment record, project settings, and account access.

## Before you submit

Confirm the order number, customer, and amount approved for a wallet credit. Review the payment and any previous refunds before starting. Use a test order when you are learning the procedure.

## Confirm the refund configuration

Review [Cash wallet and refunds](https://docs.ordering.co/docs/products/dashboard/addons/cash-wallet-refunds/) for the settings that control which payments can be refunded to a wallet. Project-wide settings live in [Settings](https://docs.ordering.co/docs/products/dashboard/settings-overview/). The operation described here takes place in the order details.

## Find the order

Open **Orders → Orders list**, find the order, and select its row or card. In the **Details** tab, locate **Refund to wallet** by the order's payment information. If the action is absent or disabled, check account access, the payment record, and whether the order has already been refunded. Orders that consist of gift cards are excluded.

## Submit the refund request

1. Select **Refund to wallet**, then choose **Cash wallet** under **Refund types**.
2. Select **Refund all**, **Refund only an amount**, or **Refund specific items** if available. After a partial refund, the dialog can disable **Refund all**. Item refunds depend on the destination and role.
3. Review the charged or order total and any amount already refunded. Enter the approved amount or select the items and quantities as needed. Add a comment if your process requires one.
4. Select **Continue** to review the confirmation. Check the destination and amount or item count. The final **Refund \[amount]** confirmation submits the request.

If the response is unclear, check the order and wallet records before trying again.

[![Refund dialog for a fictitious order with Cash wallet selected](https://docs.ordering.co/assets/images/doc-refund-wallet-bdaecd901b59e91bad9f9123786a68d3.webp)](https://docs.ordering.co/assets/files/doc-refund-wallet-bdaecd901b59e91bad9f9123786a68d3.webp)

## Review the wallet record

If your account can open customer records, go to **Users → Customers**, select the customer, and open **Cash wallet**. Check the matching entry in **Transaction history** and the displayed balance. See [View and edit a customer](https://docs.ordering.co/docs/products/dashboard/users/view-edit-customer/).

## Verify each outcome independently

- Check the refund entry on the order and the matching credit in the wallet history.
- Use the provider's reconciliation record if a payment was reversed through a provider. **Refund to wallet** credits a wallet when that destination is selected.
- Review order status separately. Use [Cancel an order](https://docs.ordering.co/docs/products/dashboard/orders/cancel-order/) if you need the cancellation procedure.

## Related guide

[Back to Cash wallet and refunds](https://docs.ordering.co/docs/products/dashboard/addons/cash-wallet-refunds/) · [View and manage an order](https://docs.ordering.co/docs/products/dashboard/orders/view-manage-order/)