Understand introductory tutorial states
Customer App may show an introductory tutorial before a customer signs in. Availability and timing can vary by app version, project settings, and whether the tutorial was previously completed.
The tutorial may not appear in every app experience. Follow the options shown in your current app.
Availability boundary
Whether the tutorial appears can depend on startup, sign-in, and prior completion. Account setup or other startup requirements may appear first.
| App state | What to expect |
|---|---|
| Tutorial is not shown | It may be unavailable for this app version or account state. |
| Tutorial appears before sign-in | The slides provide an introduction; they do not complete account setup. |
| App is checking startup state | Wait for the current screen to finish loading before continuing. |
| Tutorial was completed previously | The app may skip it on a later launch. |
| Completion is unclear | Check the screen shown after the tutorial; do not repeat an action if the app is still responding. |
Tutorial topics
The tutorial introduces:
- Customer identity choices.
- Business discovery.
- Menu and business information.
- Product discovery.
- Checkout concepts.
- Order-completion concepts.
The slides are orientation content only. They do not create an account, select a location or business, add a product, authorize payment, place an order, or prove any downstream capability.
Controls are presentation, not outcomes
The tutorial may show Next, Skip, progress dots, and a final Let's start! control. Available controls and their layout can vary by device, language, and app version.
| Control or state | What to expect |
|---|---|
| First slide | Skip may be available. |
| Later slide | Skip may no longer be shown. |
| Next or swipe | Advances through the introduction. |
| Progress dots | Show progress through the slides; their appearance may vary by device. |
| Final control | Closes the tutorial and continues into the app. |
| App does not continue | Wait for the screen to respond before trying again. |
Finishing the tutorial
Finishing the tutorial only closes the introduction. It does not create an account, select a location or business, add a product, authorize payment, or place an order. If the app does not continue, wait for it to respond before repeating the final action.
Variations and accessibility
Translated text, images, screen size, orientation, platform, and font scale can affect the presentation. Accessibility controls and behavior can vary by device and app version.
Safe troubleshooting boundaries
| Observation | Safe disposition |
|---|---|
| Tutorial absent | Continue with the sign-in or start options shown in the app. |
| A control is missing | Available controls can vary by app version and device. |
| Final action changes the screen | Wait for the next screen to finish loading before continuing. |
| Tutorial appears in an unexpected state | Close and reopen the app only after it has finished responding. |
| Text or controls are difficult to use | Check device accessibility settings or contact support. |
When contacting support, describe what the app showed without sharing passwords, account details, or private screenshots.
Related guides: Understand Customer App entry states · Choose a delivery location · Browse businesses · Understand platform and accessibility differences