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Understand map discovery states

Map discovery can help you find businesses near an ordering location. Its availability and controls can vary by app version, project configuration, device, and map provider. If the map is unavailable, use the business list or manual location options when your app offers them.

:::warning Location privacy

Search text, saved addresses, and device location can be sensitive. Map or search features may share query or location information with service providers. Review your device permissions and avoid entering sensitive personal details in search.

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Understand what the map shows​

A map, business list, search results, selected marker, and device location may update at different times. A visible marker or business card does not guarantee that the business is currently open, serves your address, or can accept an order. Confirm availability and delivery options on the business page before placing an order.

An empty map or list can mean that no businesses match the current location or filters, or that results could not be loaded. Check your connection and location or search settings, then use another location option or the business list if available. An empty result alone does not establish that no businesses exist in the area.

Device location access depends on operating-system permissions and device settings. If you do not grant location access, the app may offer a way to choose or enter a location manually; available options vary. A map center or search area is not necessarily your device location or a confirmed delivery address.

Searching or moving the map may use location or query information to retrieve results, depending on the enabled map and search services. The accuracy and availability of location results depend on your device, permissions, network, and provider. Do not rely on a marker alone to confirm an address or service area.

Select a business​

Selecting a marker may show a business summary. Open the business page to review its current menu, hours, and ordering options. Selecting a marker or opening a page does not place an order or guarantee that checkout will succeed; prices, availability, address eligibility, and payment are confirmed through their respective ordering steps.

If the map is unavailable​

  • Check whether location permission is enabled if you want to use device location.
  • Choose a location manually if that option is available.
  • Try the business list or search, if available in your app version.
  • If results remain unavailable, check your connection or contact the business or app support team shown in your app.

Related guides: Browse businesses · Search and filter businesses · Choose a location · Location permission and unavailable-location states · Business page overview