Complete required profile information
Customer App can present a profile-completion gate before another customer surface. The gate, fields, actions, and next state are conditional. Their visibility does not prove that profile, verification, session, or downstream state has settled.
:::warning Visible completion is not a settlement receipt
A changed field, enabled Continue control, success message, closed form, Skip, or navigation change can occur before all profile, account, verification, and session layers reconcile. Keep a lost or conflicting result unknown; do not repeat profile or verification actions merely to force a visible outcome.
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When the gate can appear
The current gate depends on several conditions at once:
| Condition | Safe interpretation |
|---|---|
| Signed-in account | The gate applies to an authenticated, non-guest customer context. |
| Current account identity | Profile-field data must belong to the same current customer generation. |
| Configuration ready | The default order type and profile-validation configuration must be recognized and usable. |
| Supported required field | At least one enabled, required profile field that the form can persist is missing. |
| Gate not suppressed | Some order and checkout surfaces can temporarily suppress the gate while mounted. |
| Skip not active | Skip is conditional and can be local to the current app lifecycle. |
If the screen is absent, do not infer that the profile is complete. Loading, request errors, unsupported order types, malformed field configuration, guest state, suppression, or a stale identity can also keep the gate from appearing.
Configuration and field boundaries
The gate recognizes only a bounded set of profile attributes that the shared form can persist. The visible subset can include configured name, contact, or birthdate fields, but no field is universal across projects or accounts.
Configuration can contain an unsupported order type, missing field record, unknown field code, disabled field, inconsistent required/enabled value, or an unexpected value type. Those cases must not trap a customer or be interpreted as proof that a field is optional. Treat the gate state as unavailable or unknown until the current configuration and account state are reconciled.
Mount-time work and freshness
Opening the gate is not necessarily passive. The pinned paths can:
- read profile-validation fields for the current account;
- refresh the current user when the gate mounts;
- remount the shared profile form when user state changes; and
- receive or apply account-related state from shared session or realtime contexts.
Each read or callback needs the same current account, project, session, and revision. A late refresh or event from another identity must not replace the current form. Mount, remount, field refresh, and server update are separate phases; none proves the others succeeded.
Fields and controls are pre-settlement states
| Visible state | What it can mean | What it does not prove |
|---|---|---|
| Loading form | Profile or validation state is being resolved. | That a required field exists or that no update has started. |
| One or more fields | The current configuration and cached account state produced a supported missing-field set. | Universal requirements, current server truth, or ownership of displayed values. |
| Continue enabled | The local form considers its current values sufficient to submit. | Profile persistence, verification, gate removal, or access to the next surface. |
| Skip visible | Current configuration permits a local skip choice. | Durable account preference or a permanent bypass. |
| Logout visible | A separate sign-out request is available from the gate. | Server revocation, provider cleanup, or removal of every cached session value. |
| Error or form closes | Local form state changed or an error was reported. | Rollback, server settlement, or which layer accepted a change. |
No screenshot, navigation result, button state, or message certifies completed profile settlement.
Profile update and verification are separate
A profile update can involve profile persistence, session-user refresh, history or plugin work, and a later gate recomputation. A contact change can also enter a separate verification/provider lifecycle. Provider acceptance or code delivery does not prove that the profile update settled, and profile update success does not prove that verification completed.
Continue, verification, Skip, and Logout have distinct scope. The Customer App must not close or replace the gate based only on optimistic local state when an authoritative profile or verification result is still unknown.
Unknown and partial outcomes
| Situation | Safe interpretation |
|---|---|
| Continue starts loading and the screen changes | Profile update and gate recomputation may still be pending. |
| A success message appears but the gate returns | One layer reported success; current profile or validation state still disagrees. |
| An error appears after fields changed | Local and server values may differ; rollback is not established. |
| Verification appears after a contact change | Verification is a separate handoff; no delivery or completion is implied. |
| Skip hides the gate and it later returns | Skip may not be durable across identity, refresh, or app lifecycle changes. |
| Logout changes the visible screen | Server session, local state, callbacks, and providers can settle separately. |
| Account or project changes during a request | Ignore the prior generation; late profile state must not enter the new context. |
| Configuration becomes unsupported or malformed | Do not infer completion or repeatedly submit fields to clear the gate. |
Troubleshooting safely
- A missing gate is not proof that required profile information is complete.
- A repeated Continue can race an unresolved profile update.
- A verification prompt does not prove that a message was delivered.
- A returned gate does not identify which field, refresh, or configuration layer is stale.
- Skip and Logout must not be used as settlement tests.
- Keep names, email addresses, phone numbers, birthdates, account identifiers, verification details, and raw errors out of screenshots and diagnostics.
Use only value-free state descriptions such as “profile gate unresolved” or “verification handoff pending.”
Accessibility and privacy
Required, optional, disabled, loading, error, pending, verification, skipped, and unknown states need semantic text rather than color or field order alone. Fields and Continue, Skip, Logout, Back, date, phone, modal, and verification controls need clear names, roles, values, consequences, focus order, and predictable focus return. Large text and keyboard interaction must not hide errors or destructive exits.
These are verification requirements, not a claim of current accessibility, privacy, or identity certification.
When to recertify
Repeat isolated review after changes to gate conditions, supported order types, validation-field configuration or value types, guest/suppression/Skip behavior, mount refresh/remount logic, session or realtime identity, shared profile fields, Continue/Logout behavior, profile update, verification/provider handoff, accessibility semantics, or App/components/API authority pins.
Related guides: Profile and account overview · Verify your account · Account settings · Log in · Privacy and consent