--- title: "Set up a Sunmi printer" description: "Prepare the Sunmi device and printer plugin for the Business App, then verify the print request, provider handling, and paper output separately." canonical: https://docs.ordering.co/docs/products/business-app/printing/configure-printer/sunmi/ --- # Set up a Sunmi printer Use this guide to prepare a Sunmi device for printing with the Ordering.co Business App. Device setup, the printer plugin, a ticket request, provider or spooler handling, and a physical ticket are distinct results. Do not treat an installed app or visible printer control as proof that an order printed. For the local saved-printer configuration, start with [Configure a saved printer](https://docs.ordering.co/docs/products/business-app/printing/configure-printer/). > **Protect order and customer information** > > Some captures show example ticket information. Treat them as interface orientation only. Do not copy, share, or use values shown in a capture as live customer, order, business, or printer data. ## What this setup can support When the device, printer plugin, Business App, and physical printer are all ready, a Sunmi device can support ticket handling in a restaurant, retail store, or cafe. The practical outcome still depends on the device image, operating-system permissions, plugin/provider behavior, paper, power, connectivity, and the actual order flow. ## Before you start - Use the intended Sunmi device and confirm that it has Google services, including the Play Store. - Obtain the approved device-management and Business App installation process from the person responsible for the device. - Confirm that the device has paper, power, and an available printer before attempting a real ticket. - Do not use a live order or customer record to test the device. Accepting an order can change its operational status and can trigger configured printing. ## Install the Sunmi printer plugin 1. On the Sunmi device, open the Sunmi store. 2. Find and install the **Sunmi printer plugin**. 3. Complete only the permissions and device steps required by the Sunmi operating system and the approved device-management process. [![Sunmi device search results showing the SunmiPrinterPlugin app](https://docs.ordering.co/img/help-center-import/213309382609b421dd851630.jpg)](https://docs.ordering.co/img/help-center-import/213309382609b421dd851630.jpg) The plugin being installed or visible in a device store confirms only that device-side preparation reached that point. It does not prove that the Business App can submit a job or that the printer can produce a ticket. ## Install and sign in to the Business App 1. Install the approved Business App build on the same Sunmi device. 2. Sign in to the intended workspace. 3. Open **Profile** > **Printer Settings** and save the intended printer configuration if it is not already present. 4. Review the printer, queue, and paper before using an order's print action. [![Sunmi device displaying a provider print-preview interface](https://docs.ordering.co/img/help-center-import/20319d9e407ac39369d6330d.jpg)](https://docs.ordering.co/img/help-center-import/20319d9e407ac39369d6330d.jpg) The device may show a provider print preview after the app makes a request. That preview is not a completed physical-print result. ## Request and verify a ticket 1. In the Business App, open the intended order and verify its number, status, and fulfillment context before using any printer action. 2. Submit a ticket request only when output is authorized and the printer queue and paper have a known before-state. 3. Watch the relevant provider or spooler state. A provider acceptance or visible preview is a handoff signal, not paper-output proof. 4. Check the physical printer and reconcile the produced ticket with the intended order before performing another print action. [![Sunmi device next to a printed receipt ticket](https://docs.ordering.co/img/help-center-import/56380bef77ef5cc8b1335bde.jpg)](https://docs.ordering.co/img/help-center-import/56380bef77ef5cc8b1335bde.jpg) The physical ticket is the last stage of the chain. It confirms one observed copy only; it does not prove that another saved printer, a repeated request, or the order action had the same outcome. ## Troubleshoot by stage | What you observe | Boundary | Safe next action | | ------------------------------------------------------------------ | ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- | | Google services or the Play Store is unavailable. | Device image or device-management setup | Stop before installing the plugin. Ask the device owner to confirm the supported setup. | | The Sunmi printer plugin is installed but no printer is available. | Plugin, hardware, permission, or configuration | Check the approved device and local saved-printer setup. Do not use a live order as a discovery test. | | A system permission prompt appears. | Operating-system permission | Review it under the approved hardware procedure; do not grant it solely to make a printer row appear. | | A ticket preview opens. | Business App request and provider handoff | Check the queue and physical printer. Do not call the preview a completed print. | | A ticket did not emerge, is incomplete, or is duplicated. | Provider, spooler, paper, or repeated request | Stop repeat actions, preserve the queue and paper observations, and reconcile the intended order before any recovery. | | An order changed after an attempt. | Order and fulfillment effect | Verify the order independently. Do not retry a print action as a way to change or test the order state. | ## Related articles - [Configure a saved printer](https://docs.ordering.co/docs/products/business-app/printing/configure-printer/) - [Configure a Star Micronics printer](https://docs.ordering.co/docs/products/business-app/printing/configure-printer/star-micronics/) - [Manage saved printers and automatic printing](https://docs.ordering.co/docs/products/business-app/printing/saved-printers-auto-print/) - [Review and print an order ticket](https://docs.ordering.co/docs/products/business-app/printing/preview-print-ticket/)