---
title: "Monitor current orders on a phone"
description: "Use the phone order queue while accounting for business scope, filters, connection state, and data freshness."
canonical: https://docs.ordering.co/docs/products/business-app/orders/phone-queue/
---

# Monitor current orders on a phone

Use the **Orders** workspace to scan the orders available to your signed-in account, recognize which queue needs attention, and open an order for a closer review. The queue is an operational view: confirm its connection and refresh state before acting on time-sensitive information.

## Before you start

- Sign in to the Business App with access to the relevant project and business.
- Open **Orders** from the bottom navigation.
- Use a network connection when you need current server data. Notification permission can help with alerts, but it does not replace checking the queue.

## How the phone queue is organized

| Area or state        | What it shows                                                                             | When it appears                                          | What to do next                                                                                |
| -------------------- | ----------------------------------------------------------------------------------------- | -------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| **My orders**        | Order cards for the selected queue                                                        | After the queue finishes loading                         | Scan the business, order number or configured external ID, time, fulfillment type, and status. |
| Queue tabs           | Operational groups such as **Pending**, **In Progress**, **Completed**, and **Cancelled** | The exact grouping can change with project configuration | Select the group that matches the work you are reviewing.                                      |
| Status filters       | Statuses inside the selected group                                                        | When the group contains more than one status             | Select a status to narrow the list, or select **All** to restore the group.                    |
| **Status**           | Realtime connection state and its last update time                                        | In the phone header                                      | Open it when the queue may not be updating as expected.                                        |
| Refresh control      | A new request for the current queue                                                       | While the device is connected                            | Select the refresh icon or pull down on the list.                                              |
| **Load more orders** | The next available page                                                                   | When the current result has another page                 | Load the next page without changing queues.                                                    |

Select an order card to open its details. Review the customer, items, totals, fulfillment information, payment information, and available actions in the order view before making an operational decision.

## Check data freshness

The app requests a queue when you first open a group, when you change a status filter, and when you refresh. It can also apply incoming order events to the visible groups. These mechanisms have different owners, so a visible card or alert is not proof that the entire queue is current.

- If **Status** shows **Disconnected** or **Connecting**, reconnect and refresh before treating the queue as current.
- If **Last Update** appears, you may be looking at stored order data. Do not use that view as confirmation of a new order or a recent status change.
- If a search or filter is active, clear it when an expected order is missing.

## Verify the result

The intended queue tab is selected, its order cards are visible, and **Status** shows **Ok**. **Connecting** and **Disconnected** do not satisfy this check. For time-sensitive work, refresh once and verify the order again in its details view.

## Limits and variations

- Your account and business scope determine which orders the service returns.
- A project can combine pending and in-progress work into an **Active** queue.
- Configured external order IDs and timing indicators may change the information shown on a card. Their presence does not change the underlying order scope.
- Realtime events, in-app alerts, and operating-system notifications are related but separate. Provider delivery and deployed-build parity are not established by this source-based article.
- On a sufficiently wide tablet layout, the app uses a split list-and-detail workspace instead of this single-column flow.

## Troubleshooting

| What you observe                   | Likely boundary                                                        | Safe next action                                                                                                 |
| ---------------------------------- | ---------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Sorry, no results found**        | The selected queue or filters returned no visible orders               | Check the queue and active filters, then refresh.                                                                |
| **Network Error**                  | The queue request did not return usable data                           | Restore connectivity, then refresh before acting.                                                                |
| **Status** shows **Disconnected**  | Realtime updates are unavailable                                       | Reconnect and use a manual refresh; do not rely on alerts alone.                                                 |
| **Last Update** is shown           | The phone may be displaying stored data                                | Reconnect and verify the order from a refreshed queue.                                                           |
| An expected order is still missing | The order may be outside the selected business, queue, status, or page | Clear filters, check another queue, load more results, or ask the project administrator to verify account scope. |

## Related articles

- [Use the tablet order workspace](https://docs.ordering.co/docs/products/business-app/orders/tablet-workspace/)