---
title: "Business App overview"
description: "Understand the Business App workspace, its primary journeys, and the boundaries that affect what you can see and do."
canonical: https://docs.ordering.co/docs/products/business-app/
---

# Business App overview

The Business App is an operator workspace for reviewing orders, communicating about orders, working with businesses, and managing the signed-in account. The exact data and actions available depend on the selected project, the account's technical access level, business scope, configuration, and device.

## Before you start

- Use an account with technical access level **0** or **2**. Other technical levels do not pass the Business App's current access check.
- Confirm that you are entering the intended project when project selection is shown. Changing the project changes the workspace context.
- Use only the businesses and order data assigned to your account. Seeing a tab does not guarantee permission for every action inside it.
- Keep a network connection available for current order, message, and business data. The app can also initialize notification and realtime services after sign-in.

## What you can do

| Area           | What it is for                                                                        | What affects availability                                                                    | Continue with                                                               |
| -------------- | ------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- |
| **Orders**     | Review current order queues and open order details.                                   | Device layout, order state, configuration, business scope, and server authorization.         | Start with the visible queue and open the order you need to handle.         |
| **Messages**   | Find conversations associated with orders.                                            | The signed-in account, available order conversations, connectivity, and message permissions. | Open a conversation from the list when one is available.                    |
| **Businesses** | Find businesses available to the signed-in account and open supported business tasks. | Project and account scope, business status, and server authorization.                        | Choose the intended business before changing business-specific information. |
| **Profile**    | Review account information and open supported account settings.                       | Account configuration, technical access level, platform, and permission-sensitive features.  | Check the affected account before saving any change.                        |

## Understand the workspace

After the initial loading state, the app shows project selection when that mode is enabled, then sign-in. An authenticated account enters the main workspace and can use the visible **Orders**, **Messages**, **Businesses**, and **Profile** tabs.

The **Orders** area changes with the device. A phone uses a queue-first flow, while a supported tablet layout can show an order list beside its details. The other tabs remain separate destinations in the bottom navigation.

Project and business scope are important boundaries:

- The selected project determines which Ordering environment the app addresses.
- Technical access level **2** is narrowed to businesses associated with the account in the current source-intended flow.
- Technical access level **0** and level **2** both pass the Business App access check, but that check is not a complete permissions model.
- Each server-backed action can apply additional authorization, validation, and configuration rules.

## Follow a safe first journey

1. Confirm the project if **Project Name** and **Set project** are shown.
2. Sign in with an allowed method and an account at technical access level **0** or **2**.
3. Wait for the main workspace to appear.
4. Choose **Orders**, **Messages**, **Businesses**, or **Profile** based on the task.
5. Before changing an order, business, message, or account, verify the affected record and the action's result in the relevant guide.

## Limits and variations

- Login methods can vary by project configuration. The presence of a login option does not establish a commercial plan or entitlement.
- Business and order results can differ between accounts because project, business, and server-side scope are applied separately.
- Notification, realtime, location, external-app, and printer behavior requires its own platform or provider conditions.
- Current source contains an introductory tutorial component, but it is not registered in the app's current navigation. Do not rely on an in-app tutorial being available.
- A source-intended flow does not prove that every deployed app and API environment behaves identically.

## If something looks different

| What you observe                                                    | Likely boundary                                                                                                       | Safe next action                                                                                                 |
| ------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Project Name** is not shown.                                      | The app is configured for a fixed project.                                                                            | Continue with **Login** and confirm the project with your Ordering administrator if the workspace is unexpected. |
| Sign-in succeeds elsewhere but the Business App closes the session. | The account may not use technical access level **0** or **2**.                                                        | Ask the project administrator to verify the account's technical level and Business App access.                   |
| A business or order is missing.                                     | The selected project, account-linked business scope, filters, data freshness, or server authorization may exclude it. | Confirm the project and filters, refresh once, then ask the project administrator to review account scope.       |
| A tab or action is visible but cannot complete.                     | Visibility and action authorization are separate.                                                                     | Keep the record unchanged, note the visible error, and follow the task-specific troubleshooting guidance.        |
| No introductory tutorial appears.                                   | The current navigation does not register the tutorial component.                                                      | Use this documentation to start; do not reinstall or reset the app just to look for the tutorial.                |

## Related articles

- [Technical access levels and business scope](https://docs.ordering.co/docs/products/business-app/start/roles-business-scope/)