Do not submit customer reviews
Customer review submission is blocked
Do not open Review customer, select Send Review, or retry a previous customer review. This guide does not establish a reliable saved result for every affected order or guarantee that the write is restricted to the intended business scope.
This boundary applies whether Review customer appears in an order list or in order details. The visible action, review window, loading state, success message, error, or disappearance of the action does not establish a safe result.
Before you start
- Do not use Review customer as an operational procedure.
- Do not test the action with a real order or customer.
- Do not open the review window to inspect its inputs. This page does not provide a submission procedure.
- If you need to report the visible state, use the minimum information required by your administrator or support process. Do not copy customer comments or other unnecessary customer details.
Record the visible state safely
- Stay on the order list or order details. Do not select Review customer.
- Refresh the order once and wait for the current read to finish.
- Record whether Review customer is visible, whether you are viewing one order or a represented group, and whether the screen shows a loading, success, duplicate, or error message from an earlier attempt.
- Record the business and order reference through your organization's approved support process. Include no more customer information than that process requires.
- Escalate to the administrator responsible for the project or to Ordering.co Support. State that you did not open, submit, or retry the review.
If the review window is already open
- If no review was submitted, close the window without selecting Send Review.
- If a request is loading, do not submit again. Wait for the visible request state to settle, then refresh the order once.
- If the window closed, a success message appeared, an error appeared, or the action disappeared, treat the saved result as unknown. Do not retry.
- For a represented group, do not infer that every order has the same result. Record the visible state for each affected order without submitting another review.
- Escalate the unknown result to the project administrator or Ordering.co Support.
Why submission remains blocked
- This guide does not establish the required business-ownership guarantee for this review write.
- A represented group can issue separate writes while losing reliable per-order failure information.
- The review window can close before a grouped request settles.
- A loading label, closed window, message, local list change, or missing action is not a saved-review guarantee.
- This guide does not establish whether the installed app and service match the behavior described here.
These are safety boundaries, not instructions for working around the product. Do not attempt a single-order submission as a substitute for the blocked grouped flow.
When customer review submission is appropriate
Use Send Review only when all of these conditions are clear:
- The review applies only to a business and order the operator is authorized to manage.
- Each affected order has a clear individual result, without early closure or a false group success.
- The current app and service behavior includes safe handling for partial, error, and uncertain results without retrying.
Until then, do not use this article to submit a customer review.
Availability and limits
- Review customer can appear for some past-order states when returned order data includes a customer and no existing review. Visibility is not authorization or freshness proof.
- The list can represent more than one order while the detail view represents one selected order. Neither surface is admitted for submission.
- The list can hide the action when order actions are disabled by connectivity. Order details does not use the same visible connection gate.
- Keep comments, ratings, duplicates, and error information limited to the support report.