Business App overview
The Business App is an operator workspace for reviewing orders, communicating about orders, working with businesses, and managing the signed-in account. The exact data and actions available depend on the selected project, the account's technical access level, business scope, configuration, and device.
Before you start
- Use an account with technical access level 0 or 2. Other technical levels do not pass the Business App's current access check.
- Confirm that you are entering the intended project when project selection is shown. Changing the project changes the workspace context.
- Use only the businesses and order data assigned to your account. Seeing a tab does not guarantee permission for every action inside it.
- Keep a network connection available for current order, message, and business data. The app can also initialize notification and realtime services after sign-in.
What you can do
| Area | What it is for | What affects availability | Continue with |
|---|---|---|---|
| Orders | Review current order queues and open order details. | Device layout, order state, configuration, business scope, and server authorization. | Start with the visible queue and open the order you need to handle. |
| Messages | Find conversations associated with orders. | The signed-in account, available order conversations, connectivity, and message permissions. | Open a conversation from the list when one is available. |
| Businesses | Find businesses available to the signed-in account and open supported business tasks. | Project and account scope, business status, and server authorization. | Choose the intended business before changing business-specific information. |
| Profile | Review account information and open supported account settings. | Account configuration, technical access level, platform, and permission-sensitive features. | Check the affected account before saving any change. |
Understand the workspace
After the initial loading state, the app shows project selection when that mode is enabled, then sign-in. An authenticated account enters the main workspace and can use the visible Orders, Messages, Businesses, and Profile tabs.
The Orders area changes with the device. A phone uses a queue-first flow, while a supported tablet layout can show an order list beside its details. The other tabs remain separate destinations in the bottom navigation.
Project and business scope are important boundaries:
- The selected project determines which Ordering environment the app addresses.
- Technical access level 2 is narrowed to businesses associated with the account in the current source-intended flow.
- Technical access level 0 and level 2 both pass the Business App access check, but that check is not a complete permissions model.
- Each server-backed action can apply additional authorization, validation, and configuration rules.
Follow a safe first journey
- Confirm the project if Project Name and Set project are shown.
- Sign in with an allowed method and an account at technical access level 0 or 2.
- Wait for the main workspace to appear.
- Choose Orders, Messages, Businesses, or Profile based on the task.
- Before changing an order, business, message, or account, verify the affected record and the action's result in the relevant guide.
Limits and variations
- Login methods can vary by project configuration. The presence of a login option does not establish a commercial plan or entitlement.
- Business and order results can differ between accounts because project, business, and server-side scope are applied separately.
- Notification, realtime, location, external-app, and printer behavior requires its own platform or provider conditions.
- Current source contains an introductory tutorial component, but it is not registered in the app's current navigation. Do not rely on an in-app tutorial being available.
- A source-intended flow does not prove that every deployed app and API environment behaves identically.
If something looks different
| What you observe | Likely boundary | Safe next action |
|---|---|---|
| Project Name is not shown. | The app is configured for a fixed project. | Continue with Login and confirm the project with your Ordering administrator if the workspace is unexpected. |
| Sign-in succeeds elsewhere but the Business App closes the session. | The account may not use technical access level 0 or 2. | Ask the project administrator to verify the account's technical level and Business App access. |
| A business or order is missing. | The selected project, account-linked business scope, filters, data freshness, or server authorization may exclude it. | Confirm the project and filters, refresh once, then ask the project administrator to review account scope. |
| A tab or action is visible but cannot complete. | Visibility and action authorization are separate. | Keep the record unchanged, note the visible error, and follow the task-specific troubleshooting guidance. |
| No introductory tutorial appears. | The current navigation does not register the tutorial component. | Use this documentation to start; do not reinstall or reset the app just to look for the tutorial. |