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Online payments

Configure the Stripe account used for online payments.

This narrated walkthrough demonstrates the same workflow documented in the written, step-by-step guide directly below.

Stripe Connection Dashboard

The heartbeat of your financial setup. Once connected, this panel provides real-time transparency:

  • Account Identity: Shows the Stripe ID associated with the configuration. Compare it with the intended merchant account.
  • Charges & Payouts: The Enabled or Disabled indicators show the status returned for charges and payouts. Confirm live readiness and account requirements in Stripe before accepting payments.
  • Currency: Displays your base operating currency (e.g., USD), ensuring all AI-generated quotes match your financial settings.

Online payments toggle​

This is the master switch for your AI’s "Sales Brain." When set to Active:

  • Dynamic Link Generation: Your agent won't just say "Please buy this." It will generate a unique, secure Stripe Checkout link pre-populated with the user's specific items.
  • Automatic Order Confirmation: The moment Stripe confirms the payment, Ordering.co receives a webhook that triggers a "Payment Successful" message back to the customer, closing the loop instantly.

3. Best practices & tips​

Review these payment configuration practices:

  • Test Before You Invest: Use Stripe’s "Test Mode" keys first. Run through a full purchase as a customer to see exactly how your agent handles the transition from chat to the payment page.
  • Human-in-the-Loop for Large Orders: For high-ticket items, configure your agent to request human approval or verification before generating a payment link.
  • Contextual Discounts: Use your AI's logic to offer real-time discounts. For example: "I see you're ordering two burgers; I've applied a 10% 'Combo' discount to your checkout link."
  • Describe the Processor Accurately: Name Stripe as the payment processor only when that statement matches the configured payment flow.

4. Conclusion​

When online payments are enabled and configured, the agent can provide a Stripe Checkout link and update the conversation after Ordering.co receives the payment webhook. Test the complete flow before accepting live payments.