Routines, reports, and your data
A marketplace runs on small habits. Fifteen minutes a day and an hour a week keep problems small and show you where to grow.
Every day
- Glance at Home: today's orders and sales
- No orders stuck in Pending
- Drivers available for the next peak
- Read new messages and complaints
- Check a merchant if acceptance is slow
Every week
- Business reports: orders, sales, top products
- Delivery reports: times to accept, pick up, deliver
- Reviews: reply and follow up
- Offers: what worked, what to stop
- Invoices for merchants and drivers, if weekly
Every month
- Download your order and customer records
- Review commissions and fees
- Remove access for people who left
- Plan next month's merchants and campaigns
Every quarter
- Review zones and delivery fees
- Refresh homepage and banners
- Check app store listings and reviews
- Talk to your top five merchants
Reports that matter
| Report | What it tells you |
|---|---|
| Business reports | Orders, sales, top products and categories, order statuses, new users, satisfaction, time to accept, a heat map. Filter by store, brand, date, and channel. |
| Delivery reports | Delivery times at each step, peak times, driver availability, and a heat map. Filter by driver group or driver. |
| Reviews manager | Ratings and comments for stores, drivers, and products. |
Download your data every month
Keep your own history outside the platform. From the orders list you can export orders, filtered by date or store: the file is sent to your profile email as a download link, which expires after 24 hours, so save it right away. The customer list export is also sent to your email. Save both every month in your own storage.
Why it matters
Your records are the basis for accounting, merchant disputes, and marketing. A monthly download means you always have them, whatever happens.