Getting help
Most answers are already written down. When they are not, the support team is one message away. Here is how to get the fastest answer.
Where to look, in order
- This guide. Start with Troubleshooting.
- The rest of this documentation: step-by-step articles for every section of the dashboard. Use the search at the top of the page and type the name of the screen or feature.
- Support chat in your dashboard, from the chat bubble in the bottom corner. Use it for questions and to open a ticket.
Write a ticket that gets solved the first time
- Your project name
- What you expected and what happened instead, in one or two sentences
- Where it happens: website, Customer App, Business App, Driver App, or dashboard, and the device
- The order number, store name, or user email involved
- A screenshot or short screen recording
- When it started and whether it happens every time
Instead of this
"Drivers don't work. Please fix urgently."
Write this
"Project northsideeats. Since today 11 a.m., driver ana@… does not receive orders from Luna Bakery on the Driver App (Android). She is available and in the Bikes group. Example order #4812. Screenshot attached."
New features and custom work
If you need something the platform does not do today, describe the business result you want, not the screen you imagine. Support routes it as a feature suggestion or, if you need it built now, to the team that quotes custom work.