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Notifications and AI ordering

Notifications keep customers, merchants, and drivers informed at every step. An AI ordering agent can take orders by chat on WhatsApp or your website.

Choose who is notified, and when​

  • Push notifications (Settings › Pro › Push notifications): turn alerts on or off for admins, merchants, customers, and drivers, event by event.
  • Email alerts: choose which order statuses send an email to each role. Click Save at the bottom of the page; leaving without saving loses your changes.
  • SMS and WhatsApp messages: connect a Twilio account to send text updates and verification codes at signup.
Less is more

Customers want three moments: order confirmed, driver on the way, delivered. Merchants want every new order, loudly. Drivers want new offers. Turn off the rest so the important alerts are not ignored.

AI ordering agent​

If your plan includes it, an AI agent can chat with customers on WhatsApp or as a chat widget on your website. It reads your menus, answers questions about products, delivery, and payment, takes the order, and hands over to a person when needed. It can even send product photos in the chat.

  1. Connect a WhatsApp Business number through Meta, or choose the web chat widget for your site.
  2. Link the agent to your stores and menus.
  3. Test it with a full example order before you publish it.
  4. Promote it: add the WhatsApp number and a QR code to banners, bags, and social profiles.
People often ask

"How do customers pay when they order by WhatsApp?"

The agent sends a secure payment link, or the customer chooses a payment on delivery that your stores accept.