What merchants control and what you control
Clear roles avoid disputes. Decide them before you sign your first merchant, and write them into your merchant agreement.
| Area | Merchant (business owner) | You (super admin) |
|---|---|---|
| Menu, prices, photos | Can edit their own | Can edit any store |
| Store hours, temporary closing | Their own stores | Any store |
| Accepting orders, prep time | Yes, in the Business App | Yes, from the dashboard |
| Delivery zones and fees | Depends on your setup | Yes. Many owners keep this central |
| Promotions and coupons | No | Yes, platform-wide or per store |
| Commission and invoices | Sees results | Sets and issues them |
| Drivers and dispatch | Can be allowed to assign | Yes |
| Customers, platform settings, branding | No | Yes |
People often ask
"Can a merchant run its own discounts?"
Promotions are created by the marketplace owner. If a merchant wants a deal, they ask you and you create it for their store only. That keeps your margins and your brand consistent.
Put it in writing
Your merchant agreement should cover at least: your commission or fees, how and when you pay them, who sets delivery fees, prep-time expectations, what happens with refunds and complaints, how menus and prices are kept up to date, and how either side can end the agreement. Ask a local lawyer to review it.