Skip to main content

Get merchants ready to receive orders

The best marketplace fails if a merchant misses an order. Set every merchant up with the Business App, a loud alert, and a printer if they need one.

The merchant starter kit​

Send every new merchant the same short package:

  • Their business owner email and temporary password, and your project name
  • Download links for the Business App on iOS and Android
  • A one-page summary of your rules: prep times, accepting within a few minutes, what to do when an item is out of stock
  • Who to contact at your marketplace for questions
  • Your commission and payment schedule

Set up the Business App​

  1. Install it on a tablet or phone that stays at the counter. A dedicated device works best; a personal phone in someone's pocket misses orders.
  2. Sign in with the project name and the business owner login.
  3. Turn the volume up and allow notifications. New orders play an alert until someone opens them.
  4. Practice the flow: open a new order, accept it, set the preparation time, mark it ready.
Automatic acceptance

Busy merchants who accept every order can use automatic order acceptance. It accepts each order as it arrives; it does not assign drivers. Ask support to help you enable it if a merchant needs it.

Printing tickets​

The Business App prints kitchen tickets on supported printers, including many Star Micronics and Epson models, by Bluetooth or network. Android POS devices with built-in printers, such as Sunmi, can run the Business App and print directly. Turn on auto print after accepting the order so every accepted order prints without an extra tap.

POS integration​

Merchants that use Square can connect their POS from Connect › POS & Menu Sync and sync their menu, so they maintain it in one place. Clean the menu in Square first: the sync copies it as it is. For Clover, Toast, and other POS systems, ask support which options apply to your plan and region.

Real scenario: Ten minutes at the counter

When Northside Eats signs a merchant, a team member visits once: installs the Business App on the merchant's tablet, places a test order from a phone, and watches the staff accept it and print the ticket. Ten minutes in person saves a week of missed orders.