Taxes, service fees, and tips

Set what the customer pays on top of the products, and make it clear at checkout. Check your local tax rules with your accountant before you go live.

Charge	Where to set it	Notes
Product tax	Store › Tax & fees, or per product	A percentage; set whether prices include it.
Service fee	Store › Tax & fees	A percentage on the order.
Delivery fee	Each delivery zone (Chapter 17)	Delivery tax can be set separately.
Custom customer fees	Customer fees	Fixed or %, limited to an order type, payment method, or channel, with optional dates.
Platform fee	Settings › Platform settings	A fixed or percentage fee for the whole marketplace.
Driver tips	Settings › Platform settings	Percentage or flat amounts, preset options, and a custom tip.

People often ask

"Can I add a surcharge when customers pay by card?"

Yes. Create a customer fee and limit it to the card payment method. It only applies when the customer chooses that method, and it shows clearly at checkout.

Keep it simple at launch

Every extra line at checkout is a reason to abandon the cart. Start with a clear delivery fee per zone and, if you need one, a single small service fee. Add more only when you have a reason.