Key terms

A few words appear on almost every page of your dashboard. Knowing them now will make every other chapter faster.

Term	Meaning
Project	Your whole platform: one dashboard, one website, one set of apps. It has a unique project name.
Super admin	The top-level account that controls everything in your project. That is you.
Store (business)	One merchant location that sells on your marketplace. A restaurant with three locations is three stores.
Business owner	A merchant's login. It only sees and manages the stores assigned to it.
Business category	A marketplace-level group such as Food, Grocery, or Flowers that customers use to browse stores.
Product category	A group inside one store's menu, such as Starters, Drinks, or Bread.
Product option	A choice on a product: size, extras, cooking point, weight. Options can have their own prices.
Delivery zone	The area a store delivers to, with its own delivery fee and minimum order. Customers outside every zone do not see the store for delivery.
Order type	How the customer gets the order: delivery, pickup, eat-in, curbside, and others.
Driver	A rider account that uses the Driver App to receive and deliver orders.
Delivery group	A team of drivers linked to specific stores and payment methods. An order can only go to drivers in a group that serves its store.
Advanced logistics	Automatic dispatch: the system offers each order to the right driver using rules you set.
Delivery partner	An outside delivery company such as Uber Direct or Shipday that can carry your orders.
Payment gateway	The service that charges cards online, such as Stripe or Mercado Pago. You open the account; your dashboard connects to it.
Split payment	A card payment divided automatically between you and the merchant at the moment of the order.
Order status	Where an order is in its journey: pending, accepted, picked up, delivered, and so on. Appendix B lists them all.
Language Manager	The tool that lets you edit the words your customers, merchants, and drivers see in the website and apps.