Order statuses

Every status an order can show, grouped as they appear in the orders list. Exact labels can vary slightly by version and language.

Pending

Status	Meaning
Pending	Placed, waiting for the merchant to accept.
Pre-order	Scheduled for a later time.

In progress

Status	Meaning
Accepted by business	The merchant confirmed and is preparing it.
Preparation completed	Ready for pickup by the driver or customer.
Looking for driver	Dispatch is offering the order to drivers.
Accepted by driver	A driver took the order.
Accepted by driver company	A delivery partner took the order.
Driver on way	The driver is heading to the store.
Driver almost arrived to business	The driver is close to the store.
Driver arrived to business	The driver is at the store.
Driver waiting for order	The driver is at the store, the order is not ready.
Order not ready	The driver reported the order was not ready.
Pickup completed by driver	The driver has the order and is on the way to the customer.
Driver almost arrived to customer	Close to the delivery address.
Driver arrived to customer	At the delivery address.
Customer almost arrived / arrived to business	For pickup and curbside orders.

Completed

Status	Meaning
Delivery completed by driver	Delivered.
Pickup completed by customer	Collected by the customer.
Completed by admin	Closed by you from the dashboard.

Cancelled

Status	Meaning
Rejected by admin / business / driver	Refused by that party.
Cancelled by customer	The customer cancelled.
Pickup failed by driver	The driver could not collect it.
Delivery failed by driver	The driver could not deliver it.
Not picked by customer	A pickup order that was never collected.