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Close stores for a holiday or a rush, and reopen them automatically

A store is overwhelmed, a holiday is coming, or an area can't be served for a few days. Pause the store with Snooze, adjust its Schedule, or switch off a delivery zone, and let it reopen on its own.

When customers can't order​

Customers can't order from a store when:

  • it is closed by its schedule, or snoozed;
  • it is disabled;
  • the customer's address is outside every active delivery zone, or the cart is below the zone's minimum.

A disabled store disappears from the app. A store closed by its schedule stays visible as closed, and customers can pre-order when pre-orders are on.

1. Snooze a store for a few hours or until a date​

Open Stores → Stores, choose the store, and click Snooze. Pick 1, 2, 4, 6 or 12 hours for a rush, or Until… with a date and time for a holiday, such as the end of a festival. The store reopens on its own at that time. Times use the store's time zone.

Snooze dialog with 1 to 12 hours and an Until option with date and time

2. Adjust the regular schedule​

In the store, open Schedule. Switch a day off to close all day, use Add hours for split shifts, and Copy hours to… to reuse a day.

Store schedule with a switch and opening hours for each day

See Schedule for more options.

3. Stop delivery to one area​

In the store, open Delivery, pickup & more → Delivery zones. Each zone has its own switch: turn it off and customers in that area can't order delivery from this store. Turn it back on when you can serve the area again.

Delivery zones list with an on and off switch for each zone

Illustrative example​

For a two-day holiday, a marketplace snoozes each participating store Until the morning after, at opening time. For a road closure, it switches off the affected zone in each store that delivers there, and switches it back on when the road reopens.

Check that it works​

  • From a customer account, check that the snoozed store shows as closed.
  • Enter an address inside the switched-off zone and confirm delivery isn't offered.
  • After the snooze time, check that the store takes orders again.

Limits to keep in mind​

  • Snooze and zone switches are set per store. Repeat them in each store involved.
  • Times follow the store's time zone, not yours.